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What Do You Get Annoyed By?

dartel said:
"I have questions about your same day poster printing."

Then why in the goddam fuck retard human existence did you choose the phone tree option for TECH SERVICES? Especially when print is the first goddamn option you're given! Tech is like the 5th!
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While I agree 100% with the CONCEPT behind what you're saying, you can take your fucking phone tree and shove it up your ass. Sideways. With a bulldozer pushing.
 
UR20Z said:
While I agree 100% with the CONCEPT behind what you're saying, you can take your fucking phone tree and shove it up your ass. Sideways. With a bulldozer pushing.
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Don't like it, don't fucking calling me to begin with. This is a fucking retail store, you fucking come in and shop. 90% of the calls I'm forced to answer are retard questions that can be answered themselves by looking on our fucking website.
 
dartel said:
Don't like it, don't fucking calling me to begin with. This is a fucking retail store, you fucking come in and shop. 90% of the calls I'm forced to answer are retard questions that can be answered themselves by looking on our fucking website.
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A recent real-world example: Call a specialty joint that SHOULD, assuming it's in stock, be able to sell me a specific, hard-to-find, no substitution possible, rather pricey, and at least somewhat time-sensitive (the critters really do like to drink a lot of water in this hot weather, and when I say "critters", I don't mean a couple of cats and a yap-dog that could be supplied from a jug of water) item that failed in the water system - an item that's hard to find in the first place, and keeping in mind that on a GOOD day, it's just under a 1.5 hour drive to get there - only to hit a phone-tree that does nothing but go in circles, never getting me to *ANYONE*, let alone anyone who can ACTUALLY ANSWER the "Do you have <item X> in stock" question, despite 6 attempts?

So by your logic, I should have just gone ahead and spent more than an hour *JUST TO GET THERE*, only to find an empty spot on the shelf where the item I need is supposed to be? I'm thinkin' that's a big ol' "Not happenin'".

Thankfully, a similar operation (but further away - almost a 2 hour one-way drive) actually picked up their phone, and in about 2 minutes were able to check to see if the item I needed was on hand, found out that it was, and were able to make arrangements to throw it on a delivery truck that was going to be running from the auto-parts warehouse that shares their parking lot to be dropped at the local Autozone about 8 minutes away from me with the parts that they were dropping there, ultimately putting it in my hands just over 3 hours afer my call.

Guess who got the ~$600 sale? And a large dose of "Yeah, saved my ass!" And guess who earned a big ol' heapin' helpin of "To hell with those idiots who can't even be bothered to pick up their phone"?

Like I said, stuff your phone tree where the sun don't shine.
 
Someone explain what the fuck thought process occurs to make someone believe that if they call somewhere and the phone rings for 5 minutes on the extension you're trying to reach, that they can hang up, redial and choose a different and wrong extension, and believe that when that extension puts you on hold back to the original extension, that you'll be able to get through.

If there was someone available to answer the extension the phone wouldn't have rung for 5 minutes unanswered to begin with! We're clearly too fucking busy to answer whatever retard fucking question you're calling with, now take a hint and fuck off!
 
dartel said:
Someone explain what the fuck thought process occurs to make someone believe that if they call somewhere and the phone rings for 5 minutes on the extension you're trying to reach, that they can hang up, redial and choose a different and wrong extension, and believe that when that extension puts you on hold back to the original extension, that you'll be able to get through.

If there was someone available to answer the extension the phone wouldn't have rung for 5 minutes unanswered to begin with! We're clearly too fucking busy to answer whatever retard fucking question you're calling with, now take a hint and fuck off!
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Someone explain what the fuck thought process occurs to make a business (which is presumably in business to make product/provide a service/etc) think it's OK to consider the customer who supplies the money they're trying to make a nuisance to be dealt with "whenever we get around to it"?

If you'[re too busy to pick up the phone and answer a question that could bring you some income, I submit that you're doing a shitty job of running that business, and you ought to take a hint and eithe rhire someone to answer the phone, or just plain fuck off and shut down.
 
UR20Z said:
Someone explain what the fuck thought process occurs to make a business (which is presumably in business to make product/provide a service/etc) think it's OK to consider the customer who supplies the money they're trying to make a nuisance to be dealt with "whenever we get around to it"?

If you'[re too busy to pick up the phone and answer a question that could bring you some income, I submit that you're doing a shitty job of running that business, and you ought to take a hint and eithe rhire someone to answer the phone, or just plain fuck off and shut down.
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When I have three machines running and a line of 5 customers standing at my counter some jackass is calling on the line that only I answer to ask if their order is ready or if we print business cards is at the bottom of my priority list.

My department is the only one making a profit this year, the only one exceeding last year's sales, and has grown by over 50% over pre-pandemic sales in the 2 years I've been running it.
 
dartel said:
When I have three machines running and a line of 5 customers standing at my counter some jackass is calling on the line that only I answer to ask if their order is ready or if we print business cards is at the bottom of my priority list.
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Then hire someone to answer the phone. <shrug> Not that hard. And who knows... the person on the other end when you decided not to pick up may well have been looking to give you a nice fat contract. And I'm willing to bet that their thought process went something a whole lot like "Oh well... nobody answered at this joint, so I'll talk to <insert whoever your competition is> - Oh, hey! These guys actually picked up the phone!" And because they did, they landed themselves a nice juicy $5K, or maybe $50K, or - who knows? - possibly even $5M gig! Bummer you missed out...

And no, I'm not just talking out my ass - my employer makes his money as the owner/operator of a "sort of print shop" biz that I need to visit from time to time for various reasons. I say "sort of print shop" because while it IS graphic-arts related, it's not PRECISELY a print shop. Call it an incredibly specialized form of printing - any more specificity would be too identifying to be safe here. It's surprisingly common (at least to me) to have the phone ring and be a $5-10K order, or a query that leads to one. No matter how busy it may be in the shop, I have yet to be there for whatever reason and hear the phone ring more than 3 times before being at least picked up and a request to hold for a moment be made. Probably because there's a person in the shop who was hired specifically to do nothing BUT work the phone answering questions, giving status reports, taking orders, and similar.

"Too busy" is a "problem" every business I've ever been involved with has wished they had. Well, except the ones that bitched about being "too busy", and went belly-up 'cause they had your attitude towards customers. Perhaps I'm naive, but it's always seemed to me that the "Customers are a pain in the ass I have to put up with" sentiment (as opposed to the much more successful "customers are the only reason I'm able to stay in business at all") is a pretty sure-fire sign of a business that's getting ready to go tango-uniform in fairly short order.
 
UR20Z said:
Then hire someone to answer the phone. <shrug> Not that hard.
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Ahaha that's laughable. Corporate keeps cutting hours, they're certainly not giving us double coverage. Hell, according to corporate we're not even supposed to have overlap between me opening and my closer, just "hi, I'm here" "ok, see ya". My boss pulls hours from other departments so he can bring my closer in 2 hours before corporate says he's allowed to, and that used to be 3 hours but his slashed payroll made that not possible.

On top of that every new service corporate keeps bringing in to pad the bottom line and drive foot traffic keeps getting crammed onto my already over worked department.

If it were a restaurant I would be the waiter, the chef, the matradee, the loading dock attendant, the manager, and more rolls all at the same time. When I'm in the middle of helping 2 customers at the same time and have more waiting I'm not fucking answering the phone. People in front of me take priority to a fucking ringing phone.
 
If you place an order at 9:40am, no you can't come in at 10:30 and expect it to be ready.

If you come in at 10:30 expecting to pick up your order and I tell you mid to late afternoon, no I don't mean noon.

If I tell you 3 to 4 at the earliest, no it won't be ready when you call me at 12:30.

I have 30+ orders in my queue, half of which have to run on the same machine, some of which actually paid more to get theirs express. I don't care that you're trying to run for congress and "need" your posters for a "campaign" event. Next time plan ahead and don't wait til the last minute. Your shit is no more important than anything else I have to do.
 
Email clients failing to have a properly functional block function. If I block an address I don't want it to go to fucking spam, I want it blocked, I don't want to ever see it anywhere in my email.
 
When people ask me for advice or to help pick something out.
I say, "Whichever one you like best."
Other person: "I asked you!"
Me: "Ok. Well then hmm... the one on the right."
Other person: "MMM nah I like the other one."
Me: "Then why did you ask?!"
Other person: "IDK...nevermind"
:gsd_love::gsd_eyeroll:
***rolls eyes*** lol
 
"I need to get you a receipt." does not mean "I've got a receipt coming if you want it." I used the word need for a reason, learn the meaning of words fuckwad, you have to take it.
 
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